Need help? Use the contact form below to send a support request, or see our subscription and restore instructions further down.
Contact Support
If you need help with the app or your account, send a message at [email protected].
Manage Your Subscription
To manage or cancel your subscription, use your Apple ID subscription management at:
https://apps.apple.com/account/subscriptions
If you need us to assist with billing questions, include your Apple receipt or subscription details in your support request above.
Restore a Subscription (Switching Devices)
If a user switches devices, they can restore purchases through the App Store. Typical steps:
- Install Glide Book Reader from the App Store using the same Apple ID used for the subscription.
- Open the app and go to the Account or Settings screen.
- Tap Restore Purchases (the app will validate the subscription with the App Store).
- If the subscription does not restore automatically, contact support and include your Apple receipt or subscription transaction ID.
FAQ
Which iOS versions are supported?
Glide Book Reader supports iOS 26 and later. If you are running an earlier iOS version, some features may be unavailable. It has been tested and works on iOS 18 and iPadOS 18 as well, but the text extraction experience takes longer on older devices.
Do you collect analytics?
No — the app does not collect analytics about usage.
Does the app store photos or content?
No — photos are scanned in-memory only for text extraction. Images are not written to persistent storage and are discarded after scanning.
How quickly will I get a reply?
We aim to respond to support requests within 2 business days. If your issue is billing-related, please include your Apple receipt to speed up the process.